Dormate Shipping Policy

Last Updated: Nov, 27th, 2025

At Dormate, we’re committed to delivering your order quickly, accurately, and securely. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

• Orders are processed within 1–3 business days unless otherwise noted.

• Processing times may extend during high-volume periods, holidays, or unexpected delays.

• Dormate reserves the right to refuse or cancel any order if fraudulent activity or incorrect information is suspected.

2. Shipping & Delivery Estimates

• All shipping methods and carriers are chosen at our discretion to ensure reliable delivery.

• Delivery estimates provided at checkout are not guaranteed and may vary based on carrier conditions.

• Dormate is not responsible for delays caused by:

  • Carrier issues

  • Weather or natural events

  • Incorrect or incomplete shipping addresses

  • Customs inspections (for international orders)

  • Any circumstances outside our control

3. Address Accuracy

Customers are fully responsible for ensuring their shipping information is correct at checkout.

• Dormate does not refund or replace orders shipped to an incorrectly entered address.

• Once an order is processed or shipped, we cannot change the address.

4. Lost, Stolen, or Damaged Packages

Once your order has shipped and is marked as delivered by the carrier, ownership transfers to the customer.

Dormate is not liable for:

• Packages marked delivered but not received

• Packages lost or delayed in transit

• Packages stolen after delivery

• Damage caused by carrier handling

For these issues, customers must file a claim directly with the shipping carrier.
Dormate will provide supporting documentation if needed but cannot guarantee a replacement or refund.

5. Tracking Information

• Tracking information is provided when available.

• Tracking updates may be delayed or inaccurate; this is normal and outside Dormate’s control.

• Dormate is not responsible for tracking errors or carrier-side information delays.

6. International Shipping

(If international shipping applies — remove if not)

• Customers are responsible for all customs fees, import taxes, VAT, and duties.

• Dormate is not responsible for delays or rejections caused by customs or international regulations.

• Customers must ensure the items ordered comply with their country’s import rules.

7. Returned Packages / Delivery Failures

If a package is returned to Dormate due to:

• Incorrect address

• Failure to pick up from the carrier

• Delivery refusal

• Customs refusal (international orders)

Then:

• A reshipping fee will be required to send it again.

• Original shipping costs are non-refundable.

• If reshipment is declined, a refund may be issued minus shipping costs and a restocking fee (if applicable).

8. Customer Responsibility

• Customers must monitor tracking information.

• If a delivery attempt is made and the customer fails to retrieve the package, Dormate is not responsible for any resulting loss.

9. Incorrect or Missing Items

If you believe an item is missing or incorrect:

• Contact us within 48 hours of delivery.

• Claims submitted after 48 hours may not be eligible for review.

• Photo/video evidence may be required to process a claim.

10. Policy Updates

Dormate may update or modify this policy at any time. Updates become effective immediately once posted on our website.

11. Contact Us

For questions related to shipping, contact us at:
📧 [Synesisworking557@gmail.com]