Last Updated: [Nov, 27th, 2025]
This Return & Refund Policy (“Policy”) governs all returns, refunds, exchanges, and related requests for products purchased from Dormate (“Dormate,” “we,” “our,” “us”).
By purchasing from Dormate, you acknowledge and agree to the terms of this Policy.
This Policy is incorporated into our Terms of Service.
To qualify for a return, all items must meet all of the following conditions:
Returned within 30 days of the delivery date (unless otherwise stated).
Unused, unworn, unwashed, and in their original condition.
Free of stains, odors, damage, or alterations.
Contain all original packaging, accessories, and tags.
Dormate reserves the right to determine whether an item meets return standards.
Items that do not meet the criteria will be denied a refund and returned to the customer at their expense.
To maintain hygiene, safety standards, and product integrity, the following items are not eligible for return or refund:
Clearance, sale, or final-sale items
Digital products or downloadable content
Customized, personalized, or made-to-order items
Items damaged due to misuse, accident, or neglect
Gift cards
Items marked “non-returnable” at checkout
If an item is not eligible for return, Dormate is not obligated to issue a refund or exchange.
To initiate a return:
Contact us at [insert email] with:
Order number
Reason for return
Photos (if applicable)
If approved, we will provide a return authorization and instructions.
Dormate reserves the right to deny returns that do not follow proper procedure.
Upon receiving the returned item, Dormate will inspect it for:
Condition
Packaging completeness
Signs of wear or misuse
Damage not caused by Dormate
Inspection may take 3–7 business days.
Dormate’s evaluation is final.
If the return is approved:
Refunds are issued to the original payment method only
Refunds may take 5–10 business days to appear depending on the bank
Original shipping costs are non-refundable
Dormate is not responsible for bank, processor, or currency conversion fees
Dormate may deduct amounts for:
Missing or damaged packaging
Signs of wear
Restocking fees (up to 20%)
Return shipping (if prepaid labels are provided)
Refunds will NOT be issued for:
Items returned in poor condition
Packages returned without authorization
Lost return shipments where the customer did not use a trackable service
Exchanges are subject to product availability.
If the requested item is out of stock:
A refund will be provided instead
Or the customer may request store credit
Dormate is not required to guarantee availability of replacements.
If you receive a defective, incorrect, or damaged item, you must:
Notify us within 7 days of delivery
Provide photos of the damage or error
Dormate may replace the item or issue a refund at our discretion.
Failure to report within 7 days voids eligibility.
Damage caused by the carrier after delivery is not Dormate’s responsibility.
Once an order is marked “Delivered” by the carrier, Dormate is not responsible for:
Theft
Misdelivery
Missing packages
Packages delivered to incorrect addresses entered by the customer
Customers must contact the carrier directly.
Dormate may assist at its discretion, but is not obligated to replace or refund these orders.
Unless the return is due to a Dormate error:
The customer is responsible for return shipping costs
The customer must use a trackable shipping method
Dormate is not responsible for lost or undelivered return packages
If Dormate provides a prepaid label, we may deduct the label cost from the refund.
Orders may be cancelled only if they have not begun processing.
Once processing or shipping begins:
Orders cannot be cancelled
Refunds follow the return process only
Dormate is not responsible for delays in cancellation requests.
Dormate reserves the right to:
Refuse returns
Refuse refunds
Refuse replacements
Charge restocking fees
Deny claims that appear fraudulent or abusive
Our decisions under this Policy are final and binding to the extent permitted by law.
For return or refund inquiries, contact us at:
📧 [Synesisworking557@gmail.com]